A man in a wheelchair is being lowered from a RideSource accessible van using a lift, assisted by a staff member in a safety vest.

RideSource ADA Paratransit is public transportation for people traveling throughout Eugene and Springfield who are unable to use LTD’s fixed-route bus service due to a disability.

The service operates within approximately 3/4 miles of bus routes in the Eugene/Springfield metropolitan area, and operates the same hours as the bus.

download this documentADA Paratransit Rider’s Guide (English) download this documentGuía del Usuario de Paratránsito de la ADA (Español)

Eligibility

To learn more about or apply for ADA service, contact RideSource at 541-682-5566, toll free at 1-877-800-9899, or 7-1-1 (TTY) to request a transportation assessment. Staff from a partner agency will meet with you to discuss your transportation needs, and assess your functional ability to ride the bus. It can take up to twenty-one (21) days to determine your service eligibility.

Scheduling Your Trip

You can request a trip up to 5 p.m. the day before. RideSource ADA paratransit service does not provide same day assistance.

  • Scheduling A Trip By Phone
    As an eligible rider, you can schedule a ride by calling the RideSource Call Center at 541-682-5566 any day of the week during regular office hours:
    Weekdays 8:00 a.m. – 5:00 p.m.
    Saturday/Sunday 11:00 a.m. – 5:00 p.m.
  • Scheduling A Trip Online
    Current RideSource Customers: please visit the RideSource Passenger Portal to request and manage your trips online.

Introducing the RideSource Passenger Portal! You can now request your own RideSource trips online, view upcoming trips, and track the location of your ride.

From any web-enabled device, you can access a wide range of trip request tools and see where your approaching vehicle is. Once you have registered, you can use the tools to help you plan your trips in the online RideSource Passenger Portal .

  • Request trips for upcoming appointments or events
  • View upcoming trips
  • Edit or cancel a scheduled trip
  • Get accurate ETAs of approaching vehicle
  • Manage your personal profile
download this documentRideSource Passenger Portal Instructions (English)

Spanish RideSource Passenger Portal instructions coming soon.

Getting Started

The Default Password for signing up for the Portal for the first time is RideSource240. You must get your User ID/Name from RideSource by calling them at 541-682-5566. Once you’ve logged in for the first time, you will be asked to change your password. If you forget your password, you must use the Forgot Password Feature on the website.

Go to the RideSource Passenger Portal

Fares & How To Pay

RideSource ADA Paratransit fare is $3.50 per one-way trip. RideSource riders have three ways to pay fare:

  1. Cash – Exact change only. Operators do not carry change.
  2. RideSource Tickets – Buy a book of 10 tickets for $35.00 at the online LTD Shop, the RideSource facility located at 240 Garfield Street, or at a Customer Service Center .
  3. Umo Tap Card or App – You can pay with a Umo (link to: Umo Pass page) tap card or smartphone app.

Other LTD fares, including student ID, Half-Fare, or Honored Rider passes, are not currently accepted on RideSource.

Getting Started with Umo

You can use a Umo tap card or the Umo app to pay for your ride. This system is used on LTD buses too. LTD one-day, one-month, or three-month passes do not work on RideSource. You need to load money onto your Umo account to pay for each RideSource ride.

Here’s how to get started:

Tap Card

  1. Buy a Umo tap card for $3 at the online LTD Shop or a Customer Service Center . If you buy online, shipping is $2 extra.
  2. Add money to your Umo tap card at a Customer Service Center, or create an account at UmoPass.com  to add money online.
  3. When you board, tap your Umo card on the reader to pay.

Umo Smartphone App

  1. Download the free Umo app from the Apple App Store  (for iPhone devices) or Google Play Store  (for Android devices).
  2. Create an account and add money to your Umo account.
  3. Show the app’s QR code when you board to pay.

Learn more about Umo tap cards and the app on our fares page under the “Ways To Pay” tab .

Frequently Asked Questions About Using Umo On RideSource

Your Umo app has a unique QR code that you scan on the fare reader when you board RideSource. You can get to the QR code in the app by tapping the Code icon. Show the code to the reader when boarding, and the Umo App will automatically deduct money from your Umo account.

If your Umo app is declined by the reader, check if there’s enough money in your account. If not, reload it with more money. If your Umo account balance is already enough to pay fare, contact LTD Customer Service, as there might be an issue with the app or the reader.

No, you need to add money to your Umo account to pay for RideSource. Day Passes and Monthly Passes don’t work on RideSource.

Yes, you can use the same app or tap card for LTD fixed-route buses, EmX, and RideSource. Fares paid for RideSource services do not count towards daily or monthly bus fare capping. Daily and monthly bus passes cannot be used for RideSource services. Money added to your Umo account balance can be used on fixed-route buses, EmX and RideSource.

The fare reader is located about five feet straight ahead from the accessible entrance of the bus, about three feet off the ground. When entering through the front doors using the stairs, move toward the seating area; just past the hand rail that runs from floor to ceiling of the bus behind the operator’s seat, the fare reader is located to your right.

If you need help, the bus operator can assist you. Just like when paying cash, operators cannot search purses, pockets, or backpacks for a rider’s fare. Convenient fare lanyards are available free of charge at any of LTD’s customer service locations.

No, you can only purchase RideSource ticket books at a Customer Service Center or at the online LTD Shop. To pay fare using the Umo app or tap card, add money to your account and pay from your digital wallet.

confirm payment. No need to insert or swipe the card — just a quick tap and you’re good to go. If you need help using the card, the operator will assist you. Convenient fare lanyards are available free of charge at any of LTD’s customer service locations.

  1. Once you board, position your card within three inches of the Umo reader. 
  2. Wait for the green signal and confirmation tone. 
  3. Once you get the confirmation signal, you’ve paid the fare. 

If your Umo tap card is declined by the reader, check if there’s enough money on the card. If not, reload it with more money. If your Umo tap card balance is already enough to pay fare, contact LTD Customer Service, as there might be an issue with the card or the reader.

To pay your fare with your Umo tap card, hold the card close to the card reader on the bus. It will beep or show a green light to

More Services Provided By RideSource

RedeSource also offers several special transportation programs in addition to its regular service.

Oregon Health Plan Non-Emergent Medical Transportation

Lane County residents who are eligible for transportation benefits under the Oregon Health Plan (OHP) may receive eligible transportation services through RideSource. Service may include the bus, mileage reimbursement, or trips may be provided for you.

To learn more about or request non-emergent medical transportation services, contact RideSource at 541-682-5566, toll free at 1-877-800-9899, or 7-1-1 (TTY).

For weekend service, you will be referred to a voicemail message explaining how you can schedule your ride. Although RideSource does provide same day transportation services for Oregon Health Plan members, it is helpful if you call at least two business days in advance.

Shopper Shuttle

The RideSource Shopper Shuttle is a shopping service that offers transportation for grocery shopping on a regularly scheduled route. The driver assists with getting groceries on and off the bus. Service is offered in Eugene and Springfield.

Gas Mileage Reimbursement

Oregon Health Plan Plus members who have authorized medical appointments can receive gas mileage reimbursement to and from their medical appointments. Call RideSource to schedule your medical appointment and return travel reimbursement documents to RSGas@LTD.org.