Eugene Station Modernization

Experience Improved Customer Amenities at the Remodeled Eugene Station Customer Service Center

The LTD Customer Service Center at Eugene Station is now open after a year-long renovation project to improve the central connection point of LTD’s transit system. The $3.8 million investment will provide long-lasting improvements that will serve the community well into the future.

Project Benefits

Riders and community members can enjoy improved rider amenities that promote safety, security, and inclusiveness, such as:

• Better station signage to help riders find their way to boarding areas
• A new look at the Customer Service Center that improves capacity and accessibility
• Upgraded, energy-efficient air conditioning systems for rider and employee comfort
• More lighting throughout the station for improved safety and security
• A more sustainable and environmentally friendly design
• New customer restrooms with private, accessible stalls, increased capacity, and an inclusive design
• Infrastructure maintenance and improvements to provide long-lasting and efficient operation for the foreseeable future

Funding Sources

80% of the $3.8 million project budget was funded through infrastructure grants, and 20% of the project was funded through local match dollars. Information about LTD's Annual Budget and Community Investment Plan can be found on the Financials webpage.

Key Project Components

Renovation of Customer Service Center: The project included the renovation of the Customer Service Center to enhance efficiency, capacity, and accessibility for better customer engagement.

Station Signage Upgrades: Upgrades to station bay signs and wayfinding improvements assist passengers in navigating the station and finding their boarding locations.

Inclusive Restrooms: Customer restrooms provide facilities with accessible stalls and increased capacity, promoting inclusivity, security, and safety.

HVAC Equipment Replacement: Outdated HVAC (Heat Ventilation Air Conditioning) equipment was replaced with energy-efficient equipment to maintain a comfortable environment for passengers and employees.

Lighting and Energy Efficiency: Upgrades focused on improving lighting and energy efficiency throughout the station, increasing lighting levels and reducing energy consumption.

Improved Pedestrian Surfaces: Selected concrete and pavers were replaced to ensure safe and accessible surfaces for walking and using mobility devices, enhancing pedestrian circulation.

Exterior Building Preservation: The project included the restoration and preservation of exterior walls of station buildings to assist in asset protection.

Safety and Security Upgrades: Enhancements provide improved lighting, surveillance cameras, building fire alarm systems, access control systems, and advanced communication technology.

Public Meeting Room Upgrades:  Upgrades to “The Next Stop Center” meeting room enhance the accessibility, technology, and comfort of public meetings held at the main transit hub for the community.

Employee Facilities: Upgrades to bus operator and support services rest areas increase employee engagement and, consequently, improve the overall passenger experience

Contact

Please contact Todd.Smith@LTD.org with questions about the project.