RideSource ADA Paratransit is public transportation for people traveling throughout Eugene and Springfield who are unable to use LTD’s fixed-route bus service due to a disability.

The service operates within approximately 3/4 miles of bus routes in the Eugene/Springfield metropolitan area, and operates the same hours as the bus.

Click to view and download the RideSource Rider's Guide. 

Click to view and download the RideSource Rider's Guide in Spanish.

Eligibility

To learn more about or apply for ADA service, contact RideSource at 541-682-5566, toll free at 1-877-800-9899, or 7-1-1 (TTY) to request a transportation assessment. Staff from a partner agency will meet with you to discuss your transportation needs, and determine your functional ability to ride the bus. It can take up to twenty-one (21) days to determine your service eligibility.

Scheduling a Trip

As an eligible rider, you can schedule a ride by calling the RideSource Call Center at 541-682-5566 any day of the week during regular office hours.

RideSource office hours are generally:

Weekdays 8:00 am – 5:00 pm

Saturday/Sunday 11:00 am – 5:00 pm

You can request a trip up to 5 pm the day before. RideSource ADA service does not provide same day assistance.

Schedule Online

Current RideSource Customers: click here for the RideSource Passenger Portal

Fares & How to Pay

RideSource ADA Paratransit is $3.50 per one-way trip. RideSource riders have three ways to pay fare:

1. Cash – Exact change only. Operators do not carry change.
2. RideSource Tickets – Buy a book of 10 tickets for $35.00 at LTD.org/Shop, the RideSource facility located at 240 Garfield Street, or at a Customer Service Center.
3. Umo Tap Card or App – Beginning April 1, 2025, you can pay with a Umo tap card or app.

Getting Started with Umo

You can use a Umo tap card or the Umo app to pay for your ride. This system is used by LTD buses too. LTD one-day, one-month, or three-month passes do not work on RideSource. You need to load money onto your Umo account to pay for each RideSource ride.

Here’s how to get started:

Tap Card

1. Buy a Umo tap card for $3 at the LTD Shop or a Customer Service Center. If you buy online, shipping is $2 extra.
2. Add money to your Umo tap card at a Customer Service Center, or create an account at UmoPass.com to add money online.
3. When you board, tap your Umo card on the reader to pay.

Umo Smartphone App

1. Download the free Umo app from the Apple App Store or Google Play Store.
2. Create an account and add money to your Umo account.
3. Show the app’s QR code when you board to pay.

Frequently Asked Questions

How do I say Umo?

Umo is pronounced You-Mo.

Will my LTD Day Pass or One-Month Pass on my Umo tap card or app work on RideSource?

No, you need to add money to your Umo account to pay for RideSource. Day Passes and Monthly Passes don’t work on RideSource.

I ride LTD fixed-route buses on some days and RideSource on other days. Can I use the same Umo tap card or app to pay fare on both services?

Yes, you can use the same app or tap card for LTD fixed-route buses, EmX, and RideSource. Fares paid for RideSource services do not count towards daily or monthly bus fare capping. Daily and monthly bus passes cannot be used for RideSource services. Money added to your Umo account balance can be used on fixed-route buses, EmX and RideSource.

Where is the fare reader located on the RideSource bus?

The fare reader is located about five feet straight ahead from the accessible entrance of the bus, about three feet off the ground. When entering through the front doors using the stairs, move toward the seating area; just past the hand rail that runs from floor to ceiling of the bus behind the operator's seat, the fare reader is located to your right.

If you need help, the bus operator can assist you. Just like when paying cash, operators cannot search purses, pockets, or backpacks for a rider’s fare. Convenient fare lanyards are available free of charge at any of LTD’s customer service locations.

Can I purchase RideSource tickets in the Umo app or add them to a Umo tap card?

No, you can only purchase RideSource ticket books at a Customer Service Center or at LTD.org/Shop. To pay fare using the Umo app or tap card, add money to your account and pay from your digital wallet.

How do I download the Umo Mobility App?

Download the Umo Mobility App on your smartphone from either the iOS App Store (for iPhone devices) or Google Play Store (for Android devices) and set up your account with a mobile phone number and email or, alternatively, a username & password.

How do I get a tap card?

To get started with the Umo tap card, visit a Customer Service Center to purchase a tap card for $3, or order online at LTD.org/Shop and purchase a tap card ($3) and have it shipped to your home ($2 shipping fee).

How do I create a Umo App account?

Once you have downloaded the free Umo App, you can create an account by opening the Umo App and tapping Get Started > Continue > Set up now.

1. Open the Umo App.
2. Select the checkbox agreeing to the terms and conditions.
3. Tap Get started. 
4. The Umo App notifies you that it wants to know your location, in order to assist you with transit options in your area: 

• Tap Allow Once – to allow the Umo App to determine your location right now
• Tap Allow While Using App – to allow the Umo App to always recognize your location while you’re using it 
• Select Don’t Allow – to block the Umo App from determining your location 

5. Select Enable notifications to get live updates and allow notifications for real-time transit alerts, service updates and more.
6. Select Lane Transit District from the list provided.
7. Tap the navigation menu and click View My Account to login or create an account. 
8. You are provided with the following options:

• Create a new account: Selecting this option allows you to use your mobile number or email address to create an account
• Sign in using your existing Umo or TouchPass login or number
• Create an account with my card: Use the number found on the back of your Umo tap card. Please note: If you select this option, you will no longer be able to use your physical Umo tap card.

9. Make your selection and complete your account creation. 

Tip: You can add or edit your Umo App account details by going to the navigation menu and tapping View My Account.

How do I add money to my Umo App account to pay fare?

You can add money to your Umo App account by going to Wallet > Buy > Add Money > Select Amount > Purchase. Once you have added money onto your Umo App account, tap Show Code and scan it on the Umo Pass Reader when boarding. 

1. From the main screen of the Umo App, tap the Wallet icon.
2. On the Wallet screen, tap the Buy button.
3. On the Load Your Wallet screen, select Add Money and select the amount you want to add. You can also tap Choose a different amount to add a custom amount. 
4. Review your purchase and if you haven't already added a payment method, tap Add a Payment Method.
5. Enter your payment method information and tap Save Card.
6. Tap Continue.
7. Confirm your selected transit agency is correct and tap Confirm and Pay.

How do I add money to my Umo tap card to pay fare?

You can add money to your Umo tap card by visiting a Customer Service Center during regular business hours, or creating an account at UmoPass.com to add money to your account online anytime.

If you use a Umo Card instead of the Umo App, you can add money online (UmoPass.com) by going to My Wallet > Buy > Stored Value > Choose Amount. 

1. Log in to the Umo Passenger Portal at UmoPass.com.
2. On the My Wallet tab, click Buy. 
3. On the Stored Value & Passes screen, select Stored Value. 
4. On the Choose Amount screen, select the amount you want to purchase. 
5. (Optional) You can also select a custom amount by clicking Choose a custom amount. 
6. On the Order Details screen, under Payment Method, enter your payment method, or select Saved Payment Method. 
7. Under Payment Details, review your Card and Billing Information details.
8. (Optional) To save this payment method for future Umo purchases, click Save Payment.
9. Once you have entered all card-related payment information, click Purchase. 

Why should I register my tap card and how do I do it?

While you aren't required to register your Umo tap card, we highly recommend it. Registering your Umo tap card allows you to protect the money on your tap card if it's lost or stolen and allows you to check your balance and see recent transactions.

You cannot use both the Umo tap card and the Umo App — you must choose one or the other.

1. Go to the Umo Passenger Portal (UmoPass.com).  
2. On the Sign In page, click Create Account. 
3. On the Let's Get You Going page, click Register a Card. 
4. On the Register Your Card page, enter your Umo tap card number in the Card Number field, and click Next. 
5. On the Create Your Account page, enter a unique username and create a password. 
6. (Optional) Enter an email address and mobile phone number. (This is helpful in the event of account recovery.) 
7. Once you read the Terms and Conditions, select the check box and click Save. 
8. Once your account is created, you can add money to your account and start riding! 

How do I tap my Umo Card to pay fare on RideSource?

To pay your fare with your Umo tap card, hold the card close to the card reader on the bus. It will beep or show a green light to confirm payment. No need to insert or swipe the card — just a quick tap and you're good to go. If you need help using the card, the operator will assist you. Convenient fare lanyards are available free of charge at any of LTD’s customer service locations.

1. Once you board, position your card within three inches of the Umo reader. 
2. Wait for the green signal and confirmation tone. 
3. Once you get the confirmation signal, you’ve paid the fare. 

If your Umo tap card is declined by the reader, check if there's enough money on the card. If not, reload it with more money. If your Umo tap card balance is already enough to pay fare, contact LTD Customer Service, as there might be an issue with the card or the reader.

How do I pay fare on RideSource using the Umo App?

Your Umo app has a unique QR code that you scan on the fare reader when you board RideSource. You can get to the QR code in the app by tapping the Code icon. Show the code to the reader when boarding, and the Umo App will automatically deduct money from your Umo account.

If your Umo app is declined by the reader, check if there's enough money in your account. If not, reload it with more money. If your Umo account balance is already enough to pay fare, contact LTD Customer Service, as there might be an issue with the app or the reader.